Refund and Cancellation Policy

1. Introduction

This Refund and Cancellation Policy outlines the terms under which refunds, cancellations, and project terminations are handled by BixoSoft (“BixoSoft”, “we”, “our”, or “us”). By engaging our services, you agree to the terms outlined below.

2. Nature of Services

BixoSoft provides customized software development services, including web applications, mobile applications, SaaS platforms, AI solutions, and related consulting. Due to the customized and service-based nature of our work, refunds are subject to the conditions described below.

3. Project-Based Services

A. Before Project Commencement

If a client cancels a project before work has officially started, a refund may be issued after deducting:

• Administrative costs
• Proposal preparation time (if applicable)
• Payment processing fees

Refund requests must be submitted in writing.

B. After Project Work Has Started

• Advance payments are non-refundable.
• Completed milestones are non-refundable.
• Payments made for work already delivered or partially delivered will not be refunded, as development time, resources, and effort are allocated specifically to each client project.

4. Milestone-Based Projects

Most projects are executed in agreed milestones:

• Each milestone must be reviewed and approved by the client.
• Once a milestone is approved, it is considered final and non-refundable.
• Delays in feedback beyond agreed timelines may impact project delivery schedules.

5. Subscription or Maintenance Services (If Applicable)

For recurring services such as maintenance or support:

• Clients may cancel future renewals with prior written notice.
• No partial refunds will be provided for unused portions of an active billing cycle unless required by law.

6. Client-Initiated Project Termination

If a client chooses to terminate a project:

• All completed work must be paid for.
• Outstanding invoices remain due.
• Deliverables completed up to the termination date may be released upon full payment.

7. BixoSoft-Initiated Termination

We reserve the right to terminate services if:

• The client violates agreed terms
• The project involves illegal or unethical activities
• Required payments are significantly delayed

In such cases, refunds will not be issued for completed work. Any prepaid amounts for unstarted milestones may be reviewed at our discretion.

8. Chargebacks and Payment Disputes

Clients agree to contact BixoSoft directly before initiating any chargeback or payment dispute. Unjustified chargebacks may result in immediate service suspension, legal recovery actions, or permanent restriction of services.

9. Exceptional Circumstances

Refunds outside these conditions may be considered only at the sole discretion of BixoSoft and must be formally approved in writing.

10. Processing of Approved Refunds

If a refund is approved:

• It will be processed using the original payment method where possible.
• Processing times may vary depending on banks or payment providers.
• Transaction or gateway fees may be deducted.

11. Contact for Refund Requests

All cancellation and refund requests must be submitted in writing to:
BixoSoft
Email: info@bixosoft.com
Phone: [+92 (314) 7535677]
Address: Office#509, 5th floor, Mezan Executive Tower, Liaqat Road, Faisalabad, Punjab, Pakistan